AI Developer / Software Engineer

Role Purpose
The AI Developer / Software Engineer helps evolve Omilia's Drive-Thru Voice AI solution for Quick Serve Restaurants. The role works across the whole product — engineering and AI/LLM development, conversation analysis, and customer work — on a live system used at scale in thousands of restaurants. The balance across these areas shifts with project needs.
Accountabilities

- Engineering — Build features, fix bugs, test and deploy releases, and integrate with client systems.

- AI/LLM — Prototype AI features, fine-tune LLMs for voice ordering, and turn them into production solutions.

- Conversation analysis — Review real dialogs, assess performance, and identify improvement opportunities.

- Customer work — Gather business requirements and build the application logic to meet them.
Key Responsibilities

- Build product features and fix bugs for the Drive-Thru Voice AI solution, including testing and deploying releases.

- Integrate with client systems as required for assigned work.

- Prototype AI features and fine-tune LLMs for voice ordering, turning promising prototypes into production solutions.

- Review real drive-thru dialogs, assess performance, and identify opportunities to improve accuracy and user experience.

- Work with customers and internal stakeholders to gather business requirements and implement the application logic that meets them.

- Shift effort across engineering, AI/LLM, conversation analysis, and customer work as project needs change.

- Communicate clearly in English in both technical and customer-facing contexts, and deliver within demanding deadlines.
Requirements
Required:

- Academic degree in Computer Science, Computational Linguistics, Natural Language Processing, a related field, or equivalent experience.

- At least 1 year of experience as a Software Developer or AI Engineer.

- Excellent command of spoken and written English.

- Excellent communication skills; customer-facing.

- Ambition, enthusiasm and eagerness to learn, with aptitude for analytical and creative thinking and sharp attention to detail.

- Accountable within demanding deadlines.
Nice to have:

- Experience with conversational automated dialog systems, either voice- or chat-based. Experience in any other production-level NLU/NLP solutions will also be considered a plus.

- Experience fine-tuning or training NLP/LLM models.

- Knowledge of embeddings, vector databases and RAG.

- Knowledge of Java 17 is a strong asset.

- Experience consuming external systems such as web services (REST and SOAP).

- Experience in SQL databases.

- Experience with GitLab and CI/CD processes.

- Experience in Spring Framework.

- Knowledge of Spanish.
Benefits

- 24 days of annual leave (accrues at 2 days/month). Paid sick leave.

- MacBook Pro + any necessary hardware shipped to the employee’s location.

- Annual 360-degree performance appraisal — drives promotions and raises.

- Onboarding buddy system.

- An extensive course library for learning and certifications.

- Paid Claude Enterprise subscription and access to other cutting edge professional tools.